Emergency overview

Emergency services by ER24

In a medical emergency, Remedi members can call ER24 on 084 124, at any time of the day or night to obtain authorisation for emergency transportation.

Highly qualified emergency personnel from ER24 manage the service. They will send an ambulance or helicopter when you’ve been in accident or other emergency. This emergency medical transport is covered from your Risk Benefit, whether you are admitted to hospital or not, if you obtain authorisation from ER24.

Otherwise, go straight to the emergency room yourself – but get someone to call us within 12 hours if you are admitted to hospital. Your emergency treatment in hospital will be covered according to your Option’s benefits.

Our members have full emergency cover

There are times when you may not have access to cover on your Benefit Option, for example when you have run out of benefits, reached a benefit limit or when you are in a waiting period. If you are covered for Prescribed Minimum Benefits, you will still be covered for a life-threatening emergency.